Refund policy
Return & Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Exchange: Please note that all items are exchangeable, subject to stock availability.
How to Start a Return
Please contact us at info@peakpulse.com.au to initiate your return.
All returns should be sent to:
PeakPulse Clothings Pty Ltd
30 Lemongrass Circuit,
Griffin, QLD 4503
Once we receive your return, we’ll dispatch your desired exchange right away.
For any questions about returns or exchanges, feel free to reach out to us anytime at info@peakpulse.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds & Non -refundable
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@peakpulse.com.au
Non -refundable
Please note that sale items are final and non-refundable. Exchanges may be offered subject to stock availability..